Cancellation Policy & Refund Policy
Zauber – Blüten Hanf GmbH
Geissacker 3, 8917 Oberlunkhofen, Switzerland
1. Cancellation Policy
1.1 No statutory right of withdrawal
In Switzerland, there isno statutory right of withdrawal or cancellationfor online purchases (unlike in the EU).
However, Zauber – Blüten Hanf GmbH voluntarilygrantsa limited right of return under the following conditions.
1.2 Voluntary right of return (14 days)
We offer customers avoluntary right of return of 14 daysfrom the receipt of the goods.
Requirements:
The products must beunopened, unusedandundamaged.The original packaging must be complete and intact.
Die Originalverpackung muss vollständig und unversehrt sein.
The return shipping is at thecustomer's own expense.The
purchase price of the product will be refunded, but not:shipping costs of the original order
costs of return shipping
1.3 Process of return
To initiate a return, please contact us in advance by email:
Please provide the following information:
Order number
Order number
Name & Address
Reason for Return (optional)
After reviewing the request, we will provide you with the return address and the process.
1.4 Products that are excluded from return
The following items cannotbe returned: werden:
opened or used products
damaged or contaminated products
perishable goods
custom-made / personalized items
discounted items (sale products)
Products that cannot be refunded due to legal regulations are also excluded.
2. Refund Policies
2.1 Refund after Review
Once the return has arrived, the item will be inspected.
After that, you will receive:
aconfirmation, that the return has been received
anupdate on the approval or denialof the refund
2.2 Type of Refund
For approved returns, the refund will be processed:
using the same payment method that was used for the order
no later than14 days after inspectionof the item
2.3 Partial Refunds
Apartial refundmay be issued if:
parts of the item are missing
the packaging is damaged
Signs of use are visible
In serious cases, we reserve the right,not to grant a refund. zu gewähren.
2.4 Non-arriving returns
For returns that are lost in transit or arrive damaged, we assumeno liability..
We therefore recommend that you return the iteminsuredandwith tracking.
3. Exchange
A direct exchange is not offered.
If you would like a new product, please place a new order.
4. Defective or damaged products
4.1 Reporting period
Damaged or defective products must bereported within 7 daysof receipt:
Please send us the following:
Order number
Photos of the damage
Description of the defect
4.2 Our solutions
After review, we offer depending on the situation:
Replacement delivery
Discount
Refund
Further claims are excluded, as far as legally permissible.
5. Return shipping costs
All costs for the return shipment are borne by the customer, except for:
the delivered item was defective or damaged
the wrong item was delivered
6. Contact for returns & cancellation
Zauber – Blüten Hanf GmbH
Geissacker 3
8917 Oberlunkhofen
Switzerland
E-Mail: info@zauber-blueten.ch